Refund policy

Return and Refund Policy

Last Updated: November 11, 2026

At Novariex, customer satisfaction is important to us. We offer a 30-day return and exchange period to help make your shopping experience as convenient as possible.

1. Return Period

You may request a return or exchange within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, accessories, and included components.

  • You must provide your order number or proof of purchase.

Certain items may not be eligible for return where permitted by applicable law, including items that are clearly marked as final sale, personalized products, or products that cannot be returned for hygiene or safety reasons after being opened.

2. Free Returns and Exchanges

We offer free returns and exchanges within the 30-day return period for eligible purchases.

Please contact us before sending any item back. Our customer service team will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send items to the address printed on the original package unless our team has confirmed that it is the correct return address.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at TaikaBooker8084@outlook.com.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem, if applicable.

We will review your request and arrange an appropriate solution, such as a replacement, exchange, or refund, as applicable.

4. How to Request a Return

To start a return or exchange:

  1. Email TaikaBooker8084@outlook.com with the subject line "Return or Exchange Request".

  2. Include your order number and the reason for your request.

  3. Wait for our team to provide return instructions.

  4. Package the item securely and follow the instructions provided.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds.

If you have not received your refund after this period, please contact us at TaikaBooker8084@outlook.com.

6. Exchanges

If you need a different item or a replacement, contact our customer service team within 30 days of delivery. Exchanges are subject to product availability.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation. If cancellation is not possible, you may request a return in accordance with this policy and applicable law.

8. Contact Us

For all return, refund, or exchange questions, please contact:

Store: Novariex
Website: https://novariex.shop
Email: TaikaBooker8084@outlook.com